FAQs

FAQs

LEASING

HOW CAN I SCHEDULE AN APPOINTMENT TO SEE AN APARTMENT?
You can schedule a showing by calling our office at 1-888-609-1171 or by emailing: twilliams@core2dev.com or cmacey@core2dev.com. Be sure to let us know your price range, areas of interest, and how many bedrooms you are looking for.
HOW DO I APPLY?
Please contact our leasing office at 1-888-609-1171 to begin the application process.
IS THERE AN APPLICATION FEE?
The application is a prequalification process that allows us to ensure candidates qualify and there are no issues when the move in date arrives. The $40.00 Applicant fee supports the credit reports and research needed to ensure all of our tenants are suitable candidates.
HOW DO I QUALIFY?
We want everyone’s experience to be a good one. Not being stressed about your monthly expenses is one of the best ways to do this. We use our experience with past tenants as a guide when checking credit & Income. Renting to tenants who show the best ability to pay ensures our tenants the best possible experience while living with us.
I AM CONCERNED ABOUT LEAD BASED PAINT IN MY RENTAL UNIT. WHERE DO I FIND OUT MORE?
Refer to the “Lead Based Paint" pamphlet
PHILADELPHIA REQUIRES PROPERTY MANAGERS TO PROVIDE THE PARTNERS FOR GOOD HOUSING PAMPHLET – WHERE CAN I FIND IT?
Refer to the "Partners for Good Housing"  pamphlet

RESIDENTS

CAN I HAVE A PET?
We love pets!
Pets make wonderful companions and we want to ensure their safety as well as all of our tenants. Pet requests are reviewed on an individual basis and require a pet addendum to be added to your lease.
SHOULD I PURCHASE MY OWN POLICY OF RENTERS INSURANCE?
Yes, all tenants are required to have renter’s insurance. Please consult with your insurance agent for specific policy coverage’s available to you.
WHERE DO I SEND MY RENT AND WHEN IS IT DUE?
If you are registered online, payments can be made online through your Resident Portal. This is the easiest and preferred method for payment.
Please refer to your lease for more specific information pertaining to rent payments and when/where they should be made.
Your unit’s rent payment, in its entirety, is due by the 1st of the month. There is a generally a grace period before late fees can be charged. Please see your lease for grace period and late fee terms.
CAN I GET A LOCK PUT ONTO MY BEDROOM DOOR?
It’s important to have access to repair work that may arise so that we can keep your living space up to standard. The main units have locks, however, the bedroom doors, do not.

MAINTENANCE

WHAT AM I RESPONSIBLE FOR MAINTAINING IN MY HOME?
We do our best to make sure your unit is as comfortable as possible. All units should look brand new when you move in. If you have something that is not working, please let us know and we will work to fix it immediately. The only things we ask the tenants to take care of are light bulbs, batteries and lost keys. Additionally, your lease will outline various obligations as a tenant pertaining to HVAC, plumbing and other items. Please refer to your lease.
HOW DO I GET CABLE AND INTERNET FOR THE HOUSE?
We recommend Comcast or Verizon. In our experience, they have the least amount of issues installing cable and internet. If the cable installer ever has any questions, please contact our office and someone can assist. You may also use other service providers of your choosing. Unfortunately, we do not allow any of the dish providers.
DO I HAVE TO PUT THE UTILITIES IN MY NAME?
Great news! In all remodeled or new units, we use energy efficient systems and appliances in all our housing, which allows for the lowest utility cost possible. Since in most cases the systems are individual to each unit, the bills need to be in your name. Please contact the electric and gas (if applicable) to have service turned on in your name. Water service accounts must remain in the name of your landlord. To make things easier we have included a standard monthly fee for water. Please refer to your lease for your water billing plan.
I HAVE A MAINTENANCE REQUEST, WHAT SHOULD I DO?
Maintenance requests should be submitted on-line through your Resident Portal; or by phone at 888-414-3331 ext.10.
EMERGENCY REQUEST please call 888-414-3331 ext. 20

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